Inbound Calls
When a customer picks up the phone to speak to your business, they are in a time of need. A lot hangs in the balance during that phone call; your reputation as a business, the difference between a positive and a negative review, the lifetime value of that customer, a potential charge-back, and more.
It’s vital that every customer gets the highest level of service when they phone your business.
Talk To Your Customers provides timely, professional, and cost-effective inbound calls services, to ensure that every call is answered, every issue resolved, and every customer left happy.
Our Inbound Calls Process
Here’s how our Inbound Calls service works for your business:
One: We’ll get you setup. During this process, we learn about your business, products, processes and more. This knowledge is then shared with those responsible for answering the phone on behalf of your brand.
Two: The technical stuff. During the magic of VOIP, we’ll join our phone systems together to enable our call makers to receive calls to your phone number. Depending on our arrangement, we can answer all of your calls, or just the ones that are at risk of going unanswered.
Three: Once you’re setup, customers will phone your number as usual. With our support, your customers will be connected and spoken to in a matter of seconds. Our call handlers will greet your customers in a familiar tone, as though they’re an internal member of your team.
Four: Getting support for the customer. We can be trained to take care of simple tasks on behalf of your customers. For anything more complex, we can arrange callbacks, transfer calls to internal departments, or email you details of the call.
Five: To keep you updated on how busy your phone lines are, what kinds of requests you customers make most often, and how we’re handling things for you, we can provide frequent reporting in a way that works for you.